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# Salesforce startet Desk.com, ein CRM-Tool mit Twitter- und Facebookintegration
- URL: https://neunetz.com/salesforce-startet-desk-com-ein-crm-tool-mit-twitter-und-facebookintegration/
- Published: 2012-02-01T06:50:36.000Z
- Updated: 2012-02-01T06:50:36.000Z
- Author: Marcel Weiß
- Tags: Clients, desk.com, Enterprise, salesforce, Social, #wp, #wp-post, #visibility-public, #Import 2024-11-21 20:37

[Salesforce startet Desk.com, ein CRM-Tool, das auch Twitter und Facebook integriert](http://venturebeat.com/2012/01/30/desk-com-salesforce-social-customer-support-assistly/):

> Desk.com provides small-to-medium-sized companies with cloud-based customer support management to help for field queries through phone, e-mail, web, Twitter, and Facebook. It will join a crowded field of smart customer support startups including Zendesk and TalkDesk.

Desk.com geht ein bisschen [in Richtung engag.io](http://neunetz.wpengine.com/2012/01/27/engag-io-schafft-ueberblick-ueber-kommentare-und-reaktionen-auf-twitter-facebook-disqus-etc/), das auch ein Client ist, um die Reaktionen auf Social Networks im Griff zu behalten.

Die [Preise](http://venturebeat.com/2012/01/30/desk-com-salesforce-social-customer-support-assistly/) sind typisch für B2B-Angebote, dürften aber trotzdem beziehungsweise gerade deswegen Spielraum für Startups lassen:

> Desk.com pricing starts at $49 per agent per month. It also offers “flex pricing” that runs $1 per part-time agent per hour, which could come in handy for managers who occasionally need to step in or a small company that only fields queries a few times a week.

Insgesamt ein weiteres Zeichen, dass die Welt der Social Networks erwachsen wird.

[![Desk com agent console screenshot](http://neunetz.wpengine.com/wp-content/uploads/desk-com_agent-console_screenshot.jpg "desk-com_agent-console_screenshot.jpg")](http://venturebeat.com/2012/01/30/desk-com-salesforce-social-customer-support-assistly/)